Selling by telephone is arguably more difficult than face to face selling. The 'Time and Energy' program covers all key aspects of telephone selling from cold calling to appointment making, objection handling and closing the sale.  It is a program for those who have to react positively and be able to persuade pleasantly.

To master the art of selling by telephone requires an understanding about why and how people make decisions to buy. To positively influence others, one must know about effective sales techniques and make sure that high pressure tactics are not used.

Program Contents

• The Vital Importance of First Impressions
• Telephone Tactics
• Your Voice
• Questioning Techniques
• Listening Skills
• Why People Buy
• Planning Outgoing Calls
• Making Cold Calls
• Making Appointments
• Opening a Call Positively & Connecting
• Using Benefits Effectively
• Establishing Needs
• Building Your Case
• Dealing with Questions
• Handling Objections
• Closing the Call and Securing the Business
• Practical Exercises
• Individual Self Development

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