For most organisations the most valuable resource is executive performance. This 'Time and Energy' program is about executive teamwork and bringing out the best in the executives support staff. The PA takes responsibility for much of the organisation and co-ordination of an office. It is a task that calls for tact and diplomacy as well as effective communication skills.

A good PA makes an enormous contribution to executive effectiveness and requires numerous professional skills to be successful in this role.

Program Contents

• What is your Role?
• Developing a Professional Image
• Characteristics of a Professional
• Improving your Credibility
• How to Develop Confidence and Self Esteem
• How to Take on More Challenging and Responsible Activities
• Taking the Initiative and Making Decisions
• Key Steps to Solving Problems
• Setting Priorities and Smart Goals
• Delegating Creatively
• Managing your Boss
• Managing More than one Boss
• Communication Skills to Enhance Your Value in the Workplace
• Listening Skills
• Giving and Getting Instructions
• Saying “No’ Constructively
• Handling Interruptions Well & Screening Callers

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